Pixi Lighting  |  support@pixi-lighting.com  |  888-925-PIXI

Pixi Return Request

Pixi Lighting warrants this LED Flatlight against defects in material or workmanship for a period of five (5) years from the original date of purchase, subject to the following terms and conditions:


LABOR AND PARTS — For a period of five (5) years from the original date of purchase, Pixi Lighting will repair any defect in material or workmanship in the Product, or at its option, replace a defective Product. During the five (5) year warranty period, Pixi Lighting will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective parts. For purpose of this limited warranty, “rebuilt” means a Product or part that has been restored to its original specification. In exchange for defective Product or parts, replacement Product or parts will be warranted for either the remainder of the original warranty period or ninety (90) days from the date of Installation, whichever occurs first. After the expiration of the warranty period, repairs to the Product are the responsibility of you, the Purchaser.


OBTAINING WARRANTY SERVICE — To obtain warranty services, please fill out the form below and attach a copy of your sales receipt of purchase, a picture of the product label on the back of the panel, a picture showing the product from the front showing what the defect is, and your return address. 


EXCLUSIONS TO WARRANTY — This warranty does not cover damage to the Product resulting from acts of God, accident, misuse, abuse, negligence, alteration, or unauthorized repair of the Product. This warranty does not cover damage due to: (i) improper wiring or installation of the Product; (ii) operation of the Product outside the electrical values shown in the Installation Guide; (iii) operation of the Product outside the normal environmental conditions (temperature, humidity) for the specified operating range of the Product as shown in the Installation Guide; (iv) operation in conditions demonstrating abnormal use or stress, including under/over voltage conditions, power surges, and excessive switching cycles; or (v) repairs attempted by anyone other than an authorized Pixi Lighting service facility. This warranty is valid only for Products purchased and used in the United States of America and Puerto Rico (excluding other U.S. possessions and territories).


PROOF OF ORIGINAL PURCHASE — A sales receipt, invoice, or other proof of purchase specifying the original date of purchase, must be presented within the five (5) year warranty period to obtain warranty service. This warranty extends to the original purchaser and is not transferable. The factory applied lot number must appear on the Product or this warranty shall not apply.


EITHER REPAIR OR REPLACEMENT IS YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, PIXI LIGHTING SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CLAIMED TO ARISE FROM BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION AND SCOPE TO THE TERMS OF THIS WARRANTY.
Some States do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Valid only in the United States and Puerto Rico (excluding other U.S. possessions and territories).
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